We at Acewincuci understand that your personal data is a trust you place in us. This Privacy Policy clearly explains how we collect, use, store, and protect your information — in plain, straightforward language.
This Privacy Policy describes how Acewincuci manage the personal information you provide to us through the platform acewincuci.biz. We operate in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection standards. By using the Acewincuci platform, you agree to this Privacy Policy.
Acewincuci ("we", "us", "the Company") operates a digital entertainment platform providing online gaming services including slots, poker, lottery, progressive jackpots, live matches, virtual sports, and cricket to eligible Malaysian players.
We recognise that your privacy is a fundamental right. Every time you register, log in or interact with the platform Acewincuci, you are trusting us with your personal information. We do not take that trust lightly. This policy is written in plain language so you know exactly what happens with your data.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy Acewincuci.
Depending on how you interact with the platform Acewincuci, we may collect the following categories of data:
| Data Categories | Example Information | Requirements |
|---|---|---|
| Identity | Full name, IC / MyKad number, date of birth, gender | Mandatory |
| Contact | Email address, mobile phone number | Mandatory |
| Finance | Bank account number, bank name, e-wallet details (DuitNow, Touch 'n Go, GrabPay) | Required for transactions |
| Technical | IP address, device type, operating system, web browser, session data | Automatic |
| Usage | Game records, betting history, game preferences, login activity | Automatic |
| Communications | Customer support chat records, emails sent to us | Where applicable |
Acewincuci never stores your credit card or debit card information directly. All financial transactions are processed through secure PCI DSS-certified payment gateways.
This occurs when you register an account Acewincuci, completing the KYC form (Know Your Customer), making deposits via DuitNow or FPX, contacting our customer support, or participating in any promotions and contests.
When you access the platform Acewincuci, our systems automatically collect certain technical information including your IP address, device information, cookie data, and gameplay activity logs. This is necessary to ensure account security and a seamless gaming experience.
In certain cases, Acewincuci may receive information about you from third-party identity verification service providers, payment gateway providers you use (such as Touch 'n Go eWallet, Boost, ShopeePay, or GrabPay), or fraud prevention agencies.
Acewincuci use your personal data for the following legitimate and necessary purposes:
We only use your data for the purposes stated above. Acewincuci will not use your personal data to make automated decisions that significantly affect you without human oversight.
Acewincuci does not sell, rent, or trade your personal data to any third party for their marketing purposes. Your data is only shared under the following limited and controlled circumstances:
We share necessary data with service providers that help us operate the Acewincuci platform, including payment gateway providers, KYC identity verification companies, gaming software providers, and cloud computing service providers. All third parties are bound by strict data protection agreements.
Acewincuci may disclose your personal data to authorities where required by Malaysian law, court order, or to comply with the requirements of a competent regulatory body.
In circumstances where we believe disclosing data is necessary to prevent financial crime, fraud or a serious security threat, Acewincuci reserves the right to share relevant information with the appropriate parties.
Acewincuci invests seriously in security infrastructure to protect your personal data. The security measures we have in place include:
While we take all reasonable precautions, no data transmission over the internet can be guaranteed to be 100% secure. You are responsible for keeping your Acewincuci account password safe and not sharing it with anyone.
Platform Acewincuci uses cookies (cookies) and similar tracking technologies to enhance user experience and analyse platform performance.
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the platform's functionality. Acewincuci and your overall gaming experience.
Acewincuci retain your personal data for as long as your account is active or as long as it is needed to provide services to you. We also retain data for the period required by Malaysian law and regulatory requirements.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Acewincuci:
You have the right to request a copy of the personal data we hold about you. We will provide this information within 14 working days.
If your data is inaccurate or incomplete, you have the right to request a correction. Updates can be made through your Acewincuci account settings.
You may withdraw your consent to data processing for marketing purposes at any time. This does not affect any data processing that is lawfully carried out on other grounds.
If you are dissatisfied with how Acewincuci handles your data, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
In certain circumstances, you may request that we restrict how we use your data while a matter is being resolved.
You may request the deletion of certain personal data, subject to legal obligations that require us to retain specific records.
To exercise any of the above rights, please contact us by email at privacy@acewincuci.biz or via the Acewincuci customer support live chat. We will respond within 14 business days.
Platform Acewincuci is strictly prohibited for individuals under the age of 18. We do not knowingly collect personal data from underage children or minors.
If you are a parent or guardian and believe your child has registered an account with Acewincuci, please contact us immediately at support@acewincuci.biz. We will take immediate action to suspend the account in question and delete all associated data.
We encourage parents and guardians to use appropriate parental control software to prevent children from accessing online gambling platforms, including Acewincuci.
Platform Acewincuci may contain links to third-party services such as payment gateway providers (DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks) and gaming software providers.
Once you leave the Acewincuci platform and access a third-party site, our Privacy Policy no longer applies. We encourage you to read the privacy policy of each third-party service you use. Acewincuci is not responsible for the privacy practices or content of third-party websites.
Acewincuci reserves the right to update or amend this Privacy Policy at any time. Amendments take effect immediately upon publication of the updated Privacy Policy on this page, with the revision date clearly indicated.
For amendments involving material changes to how we handle your personal data, we will endeavour to notify members via email or in-platform notification at least 14 days before the changes take effect.
Continued use of the platform Acewincuci after an amendment is published constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns, or wish to exercise your privacy rights, our Data Protection Acewincuci here to help:
Data protection is more than a legal obligation for us — it is a core value we uphold every day in the operations of Acewincuci.
Acewincuci operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all data collection, processing and storage practices adhere to applicable local legislation.
All data transmitted between your device and Acewincuci's servers is protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading banks, including Maybank and CIMB.
Acewincuci has never and will never sell, rent or trade members' personal data to advertisers or third parties for their own marketing purposes. Your data belongs to you.
Acewincuci provides tools that make it easy for you to access, amend, or request deletion of your personal data. Your rights under the PDPA are fully respected and upheld.
The Acewincuci platform undergoes regular security and data protection audits by independent cybersecurity firms, ensuring our practices consistently meet the latest industry standards.
Acewincuci only collects data that is strictly necessary to deliver our services to you. We do not collect irrelevant or excessive information — every piece of data we request has a clear and specific purpose.
Now you know how Acewincuci safeguards your personal data. Register an account today and enjoy Malaysia's digital entertainment in a fully safe, transparent and responsible environment.